Privacy Policy
How we collect, use, and protect your information
Introduction
Trendforce Brokerage ('we,' 'our,' or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software wallet, hardware wallet, website, or any related services (collectively, the 'Services').
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Sign up for our newsletter
- Contact our support team
- Participate in promotions or surveys
- Make a purchase
This information may include your name, email address, phone number, mailing address, and payment information.
Non-Personal Information
We may also collect non-personal information about how you interact with our Services, including:
- Device information (type, operating system, browser)
- IP address
- Usage data (pages visited, time spent)
- Referral sources
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send administrative information, such as updates or security alerts
- Respond to your comments, questions, and requests
- Send promotional communications, such as special offers or newsletters
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues
- Protect against fraudulent, unauthorized, or illegal activity
Wallet Privacy and Cryptocurrency Transactions
Trendforce Brokerage is designed with your privacy in mind. We do not have access to your private keys, recovery phrases, or the ability to initiate transactions on your behalf. Your private keys are stored locally on your device (for software wallets) or on the secure element of your hardware wallet.
While blockchain transactions are publicly visible, we do not collect or store information that links your identity to your blockchain addresses unless you explicitly provide this information to us.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
Disclosure of Your Information
We may disclose your information in the following situations:
- Service Providers: We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Protection of Rights: We may disclose your information to protect and defend our rights, property, or safety, or those of our users or third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we have about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to object to or restrict processing of your personal information
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us using the contact information provided on our website.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Millennium Executive Tower Sheik Zayed Road